Do you really get screwed when you go through the drive-thru at fast-food restaurants?
Sometimes, I really believe so. Speaking on behalf of me and my family, we have encountered all of the following when we have gone through:
- disgruntled employees taking out their rudeness on us as customers
- numerous errors in our individual orders (I constantly accuse my wife of being too finicky.)
- missing food items that we ordered
- inclusion of food items that we did not order (this complaint is most applicable to the person who should have received the food items)
- impatient drivers who take their anger out on us, even though we cannot move any faster than the fast-food workers preparing our food
- impatient drivers who feel that we are taking too long to place our order (excuse us for having a medium- to large-sized family!)
Other people I know have encountered the following:
- a crazy-ass customer who got out of her car and went to this other customer and yanked her out of the car by her hair, punching her in the head and face all the while
- employees at the window who — when confronted about their rudeness — dumped a soda all over a customer and inside the customer’s car
- an idiot who walked through the drive through, thinking it would be faster than waiting in the line indoors at the main registers
What the hell ever happened to good and friendly customer service?
Having worked for a short time in a fast-food restaurant on two different occasions in my life, I can honestly say that sometimes the management staff is the problem. Sometimes they talk to the employees in the same manner they would talk to a seven-year-old child or maybe a druggie trying to score some money for his next fix. Sometimes they are treated no better than a large pile of doggy poop in the middle of a table in their much larger dining room.
Johann Wolfgang von Goethe once said: “If you treat an individual as he is, he will remain how he is. But if you treat him as if he were how he ought to be and could be, he will become what he ought to be and could be.”
So it is no wonder that people are finding urine, fecal matter, and that special sauce that doesn’t make one feel very special at all once he finds out what it is composed of. Maybe if some of these managers treated employees with the same respect with which they like to be treated, then maybe we could see a noticeable return of customer service in an industry where it is perhaps needed the most.
However, it would be ideal if retraining managers in leadership would solve the problem completely. But another part of the problem is in the lack of wisdom used by some managers in the hiring process. If you check references and find out that Joe Burgerflipper was fired from Walmart for pulling out his penis and peeing on his department manager and then from the Sonic for trying to serve a customer his penis covered in ketchup and mustard between two hot dog buns, then why the hell would you want to hire him to work in your business establishment? Some managers are so desperate to get workers in their restaurants that they will literally just hire anyone, sometimes without checking any references.
So until some of these managers wise up in the way they run these various food establishments, you may want to ask for some packets of K-Y Jelly when next time you go through the drive-thru!
Leo Getz said it best in the movie Lethal Weapon 2: “They FUCK YOU at the drive-thru, okay? They FUCK YOU at the drive-thru! They know you’re gonna be miles away before you find out you got fucked! They know you’re not gonna turn around and go back, they don’t care. So who gets fucked? Ol’ Leo Getz! Okay, sure! I don’t give a fuck! I’m not eating this tuna, okay?”